Welcome to SkyPilot Support
SkyPilot is committed to providing the very best service and support to help our customers meet their business objectives. A comprehensive selection of technical resources including documentation, white papers, articles and tools are available to help you plan, implement and maintain your SkyPilot network.
Service Program
In addition to online resources, SkyPilot has a comprehensive Service Program that offers a selection of technical support plans to ensure optimum performance of your SkyPilot network. Choose the plan that meets your specific needs:
| Bronze Level | Software updates, Email support, and Web login access |
| Silver Level | Bronze Level plus phone support during business hours and Advanced Replacement Service |
| Gold Level | Silver Level plus extended hours and 24x7 emergency phone support |
SkyPilot technical service is provided by customer support experts who are highly qualified in data and wireless networking to ensure rapid and efficient service of your SkyPilot network. In addition to our Service Programs, SkyPilot also offers options for extended warranties, managing products returned for repair and more.
Download our brochure for more information about Service Programs and options.
Contact Us
| Web | Login here to access software updates, bulletins and support case options. If you are a new user or have forgotten your password, please click here. |
| skypilotsupport@trilliantinc.com | |
| Phone | (408) 764-8000, option
2.
Phone support is offered to Silver and Gold Level customers. Available hours vary by plan. Have your Service I.D. number ready. If you wish to upgrade your service level, follow the instructions from the prompts or contact a sales representative at skypilotsales@trilliantinc.com. |
